Capture verified check-ins, travel and business communication activity alongside the leads, follow-ups and sales your agents are working on.
A call count alone does not explain performance. L2S Proximity is designed to connect activity with customers, leads, field visits, follow-ups and revenue so managers can see what is happening, agents receive relevant support and operational records remain useful.
With device permission, an agent can submit a work sign-in or check-in with its time and GPS coordinates. Authorised managers can review where the check-in was recorded instead of relying on an unverified location name.
Where route tracking is enabled for the organisation, supported by the deployed mobile version and authorised on the device, the app can calculate distance travelled during a defined work session. Check-in-only mode records the submitted GPS point rather than continuous movement.
Where the mobile operating system and granted permissions allow it, the app can report calls made, the customer phone numbers called, timestamps and activity counts. This supports productivity reporting and does not mean that call audio is recorded.
Supported SMS reporting can record that a message was sent to a specific phone number, together with time and count. This helps match communication effort with the correct customer or lead while respecting platform and organisational policy.
Agents can capture leads, customer notes, visits, sales, payments and follow-up outcomes without waiting to return to a desk. Mobile work contributes to the same tenant workspace used by managers and Sophia.
Calls, SMS, check-ins, follow-ups, leads and sales can be viewed together so leaders can understand whether activity is producing results, identify support needs and coach with more complete context.
Availability depends on the deployed app version, operating system, company settings and the permissions granted by the agent on their device.
Records the time and GPS location only when the agent intentionally signs in or submits a work check-in. It does not represent continuous live movement.
When expressly enabled and permitted, captures route points during a defined work session to calculate distance travelled and support field-activity reporting.
L2S Proximity relies on operating-system permissions and organisation configuration. Businesses must provide required notices, establish an appropriate lawful basis and restrict access to authorised managers in every country where they operate.
Talk to us about the mobile capabilities appropriate for your organisation.
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